Warranty Information & Claims

Product Warranty

Warranty Information

All genuine SAS Products are covered by a 1-year Warranty as standard from time of purchase by the customer and is non-transferable (i.e. it applies to the original purchaser of the products only).

You must ensure you have purchased a genuine SAS Security Product from an SAS authorized reseller or SAS Security Products Limited direct, to receive full technical support.

The warranty covers manufacturing defects only. The liability of SAS Security Products Ltd. is limited to the cost of repair and/or replacement of the product under warranty.

The warranty is void if the defect is caused by misuse; neglect and tampering or if the fitting/ use of the product is outside of the instruction/ guidelines provided by SAS Security Products Ltd.

It is invalidated if unauthorized persons carry out any alterations and/or repairs. The warranty will also be invalidated in the following cases:

  • Repair to any product, where reasonable wear-and-tear is expected
  • The product is counterfeit or has been used in conjunction with other counterfeit products
  • The product was purchased from an un-authorised reseller

Warranty Claims

Warranty claims should be submitted to the authorized reseller where you purchased the product, as this is with whom you have your legal contract of sale.

Where this is not possible (e.g. if the store has gone into administration), SAS Security Products Ltd. are happy to help assist with a warranty claim, however, return postage will not be covered.

For direct support from SAS Security Products, please contact us via email to sales@sasproducts.com or telephone 01444 675889

You will be required to confirm which product you have which the office will best identify by sending a photo to the email address above.

A proof of purchase will be required. (Proof of purchase can also be a bank statement clearly showing the transaction.)